Reporting as a Change Catalyst

Abstract:
Process improvement and organizational change requires measurement tools that are self evident and empower the user. However, poor collection and presentation of data can intimidate users and derail corporate initiatives and goals. Metrics are often presented to stake holders in a form not very conducive to action, and as a result process improvement suffers. Charles Johnson and his team have undertaken a different approach in Philips Healthcare to challenge and change this. He is demonstrating that process metrics and BI can be created in a way that encourages, motivates and enables the target audience. Charles will share his approach to effect this change, and insights from his vast experience.

Bio:
Charles Johnson has 26 years experience in Healthcare Industry and as a small business owner. Assignments include Engineering, design, sales and management roles with Philips Healthcare, General Electric Healthcare, Ohmeda, and Instrumentarium. Notable accomplishments – Celebration Hospital Radiology (co project GE-Disney); Global Order Fulfillment process implementation; Sales and competitive strategies in changing markets. Undergraduate education is a BS Electrical Engineering from University of New Orleans and a MS Industrial Engineering University of Massachusetts. Certified Six Sigma quality process, Pinnacle Board Member – Philips, Sigma – Omega Board Member General Electric. Currently Charles is the Director of Optimization for Philips Healthcare North America managing quality improvement teams, Business Intelligence team, and Philips Arena Atlanta operations.

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